Our Warranty, Promise, & Return Policy

 

One Year Warranty

All of our jewelry pieces come with a one year warranty. This entails a free sizing within the first year and replacing any side stone under 0.15ct that may get lost, among other general repairs that may arise.  Please note our warranty does not cover the center stone or loss of the piece. We also offer extensions of this warranty.  

 

Extended Warranty

You may opt to purchase an extended warranty, but only before the completed item is picked up from the store from original purchase. This way, we can assure the quality of the piece going into the extended service period.

 

Price Approximations of Common Repairs

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 Extended Service Plan Pricing

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Lifetime Promise

We want to see you and your ring every year for an inspection, cleaning, and polishing. This way, we help you keep your ring as perfect as the day it was presented to you. As we say, the relationship does not end on pick up day, we would love to stay in touch as you enjoy your piece year after year.

 

Return Policy

Koorosh Fine Design wants you to be completely satisfied with your valuable wedding jewelry.  Any jewelry bought from our online store only has a 7 day return policy from the date of purchase.  You have the choice of a replacement or a refund. However, we will not accept items for refund, return, or exchange if  they have signs of wear, damage or alteration, are not packaged properly, are not insured, and do not include the authorization code.  This return policy does not apply to items purchased in our store, or to customized, or engraved jewelry.  All items and jewelry purchased in our store, customized pieces, and engraved jewelry are subject to a no return or refund policy as all those sales are considered final sales.

 

 

How to Return an Item

To return a piece of jewelry or diamond to Koorosh Fine Design, do the following:

  • Call our Customer Service at (886) 299-5578. We will give you a Return Authorization Code to write on the return sticker you received with your original order from Koorosh Fine Design.
  • Package your item and include all original material that came with the purchase. Make sure to include the diamond certificate if returning a loose diamond. Otherwise, you will be charge a $150.00 fee to replace the certificate.
  • Insure your package. If your item cost less than $500, ship the package through any carrier. Purchase insurance and request confirmation of delivery of your package to Koorosh Fine Design,  If it is more than $500, ship the package through the US Postal Service using Registered Mail or via FedEx. Insure the package fully and request confirmation of delivery.
  • Send the package to our headquarters at:

Koorosh Daneshgar Fine Design

2 N. Wabash Avenue

Chicago, IL  60602

 

Once we receive your package, your refund or replacement will be processed.