Our Promise, & Return Policy
One Year Warranty
All of our jewelry pieces come with a one year warranty. This covers manufacturing flaws and replacing any side stone under 0.15ct that may get lost, among other general repairs that may arise. Please note our warranty does not cover the center stone or loss of the piece. We also offer extensions of this warranty.
You may opt to purchase an extended warranty, but only before the completed item is picked up from the store from original purchase. This way, we can assure the quality of the piece going into the extended service period.
Price Approximations of Common Repairs
Extended Service Plan Pricing
We want to see you and your ring every year for an inspection, cleaning, and polishing. This way, we help you keep your ring as perfect as the day it was presented to you. As we say, the relationship does not end on pick up day, we would love to stay in touch as you enjoy your piece year after year.
Koorosh Fine Design wants you to be completely satisfied with your valuable wedding jewelry. Any jewelry bought from our online store only has a 7 day return policy from the date of purchase. You have the choice of a replacement, store credit, or a refund. However, we will not accept items for refund, return, or exchange if they have signs of wear, damage or alteration, are not packaged properly, are not insured, and do not include the authorization code. This return policy does not apply to items purchased in our store, or to customized, or engraved jewelry. All items and jewelry purchased in our store, customized pieces, and engraved jewelry are subject to a no return or refund policy as all those sales are considered final sales.
How to Return an Item Purchased from our Online Store
To return a piece of jewelry or diamond to Koorosh Fine Design, do the following:
- Call our Customer Service at (886) 299-5578. We will give you a Return Authorization Code to write on the return sticker you received with your original order from Koorosh Fine Design.
- Package your item and include all original material that came with the purchase. Make sure to include the diamond certificate if returning a loose diamond. Otherwise, you will be charge a $150.00 fee to replace the certificate.
- Insure your package. If your item cost less than $500, ship the package through any carrier. Purchase insurance and request confirmation of delivery of your package to Koorosh Fine Design, If it is more than $500, ship the package through the US Postal Service using Registered Mail or via FedEx. Insure the package fully and request confirmation of delivery.You are responsible for shipping fees while shipping items to us. Please be mindful to use a large shipping box, and make no indication of fine jewelry within the package.
- Send the package to our headquarters at:
Koorosh Daneshgar Fine Design
43 E Oak St. fl 2,
Chicago, IL 60611
Once we receive your package, your refund or replacement will be processed.
Terms and Conditions
All online orders require payment in full when the order is placed. If a payment method declines, please get in touch with our client services representatives to resolve any technical error that may have occurred. Otherwise, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item, including shipping, will be refunded to the buyer by the seller. Shipping costs may double if shipping internationally. If an item is damaged during shipping, seller will not be held responsible.
Refunds and returns are only available on items purchased through the online store with the exception of: if they have signs of wear, damage or alteration, are not packaged properly, are not insured, and do not include the authorization code. This return policy does not in any way apply to items purchased in our store, or to customized, or engraved jewelry. All items and jewelry purchased in our store, customized pieces, and engraved jewelry are subject to a no return or refund policy as all those sales are considered final sales.
An item may be cancelled up until the payment has been processed. Once payment has been processed, the buyer is responsible for payment.
Any complaints may be sent to our client services representatives:
Or, please call (866) 299-5578
Each case will be assessed individually, and we will do our best to take care of the situation.
The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
Gemstones are warranted to be conflict-free, in compliance with United Nations guidelines, purchased by us from legitimate sources, and to be authentic and as described to you by Koorosh Daneshgar Fine Design before the sale.
Copyright--for all jewelry and rings designed by Koorosh Daneshgar Fine Design, Koorosh Daneshgar Fine Design holds the copyright for each such design (item) and has the sole and exclusive right to publish, license, copy, display, and sell the design.
These terms and conditions are subject to change.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
By e-mail: firstname.lastname@example.org
By Phone:(866) 299-5578