Our Promise & Return Policy
One Year Warranty
All of our jewelry pieces come with a one year warranty. This covers manufacturing flaws and replacing any side stone under 0.15ct that may get lost, among other general repairs that may arise. Please note our warranty does not cover the center stone or loss of the piece. We also offer extensions of this warranty.
You may opt to purchase an extended warranty, but only before the completed item is picked up from the store from original purchase. This way, we can assure the quality of the piece going into the extended service period.
Price Approximations of Common Repairs
Extended Service Plan Pricing
We want to see you and your ring every year for an inspection, cleaning, and polishing. This way, we help you keep your ring as perfect as the day it was presented to you. As we say, the relationship does not end on pick up day, we would love to stay in touch as you enjoy your piece year after year.
*Return & Exchange Policy for Online Purchases
For in-store orders, custom-made orders, and orders placed by phone, please check your invoice terms and agreement. Our commitment to your satisfaction goes beyond delivery. We offer the following services to ensure your return experience is seamless for online purchases:
**30-Day Returns & Exchanges for Online Purchases**
We provide free returns and exchanges for 30 days to ensure your online purchase meets your expectations.
**60-Day Resizes for Online Purchases**
Our 60-day free resizing service allows you to find the perfect fit for your online jewelry purchase.
**Free Shipping for Online Purchases**
Shipping costs are on us, whether it's delivering your online purchase or returning it.
**Insured & Secure for Online Purchases**
Your online shipments are fully insured when you use our provided shipping label and adhere to packaging instructions.
**Returns & Exchanges By Phone for Online Purchases**
For eligible online orders, returns and exchanges can be initiated over the phone. This applies to unworn products shipped from any location, both within and outside of the US. Simply call us at 312-920-0726 to start the process.
**How to Make Returns & Exchanges for Online Purchases:**
1. Call Us at 312-920-0726: We'll send you a return shipping authorization number and a complimentary FedEx return shipping label for your online purchase.
2. Packaging for Online Purchases: Place your online jewelry purchase in the original packaging. If you don't have it, include the ring/jewelry box inside a small FedEx Priority box and seal it. Don't forget any promotional gift(s) with purchase for your online order.
3. Secure the Box for Online Purchases: Ensure the box is sealed properly, and remove any old addresses or barcodes.
4. Labeling for Online Purchases: Write your shipping authorization number on the outside of the box (details in your return confirmation email).
5. Attach the FedEx label to the box for your online purchase.
6. Return Your Online Package: Locate a FedEx Staffed location by searching for your zip code and selecting "Shipping assistance" for your online purchase. Obtain a FedEx receipt as proof of shipping.
7. If you misplace your Diamond certificate your Item is not eligible for return.
Please note that using our provided shipping label and following packaging instructions guarantees full insurance for your online shipment.
**Refunds for Online Purchases**
Once we receive your return for your online purchase, our Quality Assurance team will inspect the items for unworn condition and confirm the presence of promotional gift(s) with purchase before issuing a refund.
**Resizing for Online Purchases**
Enjoy complimentary resizing within 60 days, with free shipping both ways for your online purchase. The 60-day resizing period starts when your online purchase is first available for shipment . This is not available for n-store orders, custom-made orders, and orders placed by phone, please check your Invoice terms and agreement.
Eternity rings and specific alternative metals are not resizable but may be exchanged within 30 days for online purchases. Custom, modified, and engraved rings for online purchases can be resized for a fee. Outside the 60-day free resizing period, resizing is available for a fee or through our Extend Protection Plan if the item falls within the recommended sizing range.
**Comparative Purchasing for Online Purchases**
To maintain quality and competitive pricing for online purchases, we don't allow comparative purchasing. Online orders suspected of being comparative may be blocked from shipping or returning.
**Gift Cards for Online Purchases**
Our gift cards are non-transferrable and cannot be redeemed for cash for online purchases. Any unused balance remains accessible for future online purchases under the same gift card reference code. Please note that we are not liable for lost or stolen gift cards for online purchases.
Terms and Conditions
All online orders require payment in full when the order is placed. If a payment method declines, please get in touch with our client services representatives to resolve any technical error that may have occurred. Otherwise, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item, including shipping, will be refunded to the buyer by the seller. Shipping costs may double if shipping internationally. If an item is damaged during shipping, seller will not be held responsible.
An item may be cancelled up until the payment has been processed. Once payment has been processed, the buyer is responsible for payment.
Any complaints may be sent to our client services representatives:
Or, please call (866) 299-5578
Each case will be assessed individually, and we will do our best to take care of the situation.
The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
Gemstones are warranted to be conflict-free, in compliance with United Nations guidelines, purchased by us from legitimate sources, and to be authentic and as described to you by Koorosh Daneshgar Fine Design before the sale.
Copyright--for all jewelry and rings designed by Koorosh Daneshgar Fine Design, Koorosh Daneshgar Fine Design holds the copyright for each such design (item) and has the sole and exclusive right to publish, license, copy, display, and sell the design.
These terms and conditions are subject to change.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
By e-mail: firstname.lastname@example.org
By Phone:(866) 299-5578